---
title: "Earnings Deep Dive | Sprinklr FY2021 — Rev $492M (+27%), NRR 119.8%"
author: "Unique Research"
sourcePublication: "Unique Research (FFCAP English library)"
originalPublishedAt: "2022-06-30T21:06:36+08:00"
canonical: "https://ffcap.cn/en/research/20220630a0bms000"
source: "https://ffcap.cn/en/research/20220630a0bms000"
language: "en"
cnSourceUrl: "https://view.inews.qq.com/a/20220630A0BMS000"
---

# Earnings Deep Dive | Sprinklr FY2021 — Rev $492M (+27%), NRR 119.8%

_Unique Research · Insight / Earnings · June 30, 2022 · Full rewrite — not a stub_

NYSE:CXM FY2021 (YE Jan 31; first annual post Jun 23’21 IPO): rev **$492–493M** (+27.3% YoY; 3yr +51.8%), GM 70.0% (+8pp vs 3yrs), NI −$111M (loss widened). Sub $428M (~87% mix) / professional services $65M. Customers 1,166 (+15%); $1M+ ACV logos 82 (+26%); NRR **119.8%** (+1.4pp). Top-10 = 19% of sub; avg sub/customer ~$367k; 60+ countries, 100+ languages. Mkt cap ~$2.69B (Jun 30’22, $10.40). CXM TAM >$60B cited. Charts in CN images — attach on ingest.

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Editorial English edition published on UniqueCapital: https://ffcap.cn/en/research/20220630a0bms000
On-site reading page: https://ffcap.cn/en/research/20220630a0bms000