---
title: "Welcome Leyan Technology (乐言科技) as a Unique Partner"
author: "Unique Research"
sourcePublication: "Unique Research (FFCAP English library)"
originalPublishedAt: "2024-05-27T17:00:00+08:00"
canonical: "https://ffcap.cn/en/research/20240527a06pr000"
source: "https://ffcap.cn/en/research/20240527a06pr000"
language: "en"
cnSourceUrl: "https://view.inews.qq.com/a/20240527A06PR000"
---

# Welcome Leyan Technology (乐言科技) as a Unique Partner

_Unique Research · Unique Partner · May 27, 2024_

2024 is the commercialization year for AIGC. To deepen support for AIGC startups, Unique Capital and Unique Research launched the **Unique Partner Network (UPN)**. We will keep introducing partners through Unique Research.

## About Leyan Technology

**Leyan Technology**, founded April 2016, is a leading AI solutions provider whose mission is “lead AI technology, create customer value,” landing commercial AI across industries.

In e-commerce it offers an **AI SaaS + full-funnel digitalization** stack: omni-channel intelligent CS bots, intelligent CRM, intelligent ticket RPA, intelligent voice outbound, and overseas e-commerce ops — covering consult → new-customer conversion → repurchase. In May 2023 it shipped a self-built foundation model plus industry LLM stack for retail, healthcare, finance and more. Leyan now serves **60,000+** merchants and has reached end buyers hundreds of millions to billions of times.

R&D is ~**30%** of headcount, led by founder & CEO **Dr. Shen Libin** (Penn; first Chinese winner of ACL Best Paper) and a top NLP/engineering bench.

## Awards (selected)

-   Shen Libin — 2023 AI Industry Innovation Top 10 Outstanding Figures; 2023 Sci-Tech Pioneer “Future Digital Intelligence Leader”
-   Jiazi Guangnian “Star 20: 2023 China AI Application-Layer Innovators”
-   EqualOcean AIGC Application Scenario Innovation TOP50
-   Taobao/Tmall DIGITAL Lab AIGC-assisted e-commerce ops incubator
-   WISE2023 Future Business King — AI annual enterprise; Ebang Future Retail digitalization award; Yangtze Delta Digital Top 100 case; ChinaVenture 2023 Sharp 100

## Products & advantages

AI SaaS + full e-commerce chain, GPT-augmented to multiply human efficiency:

1.  **LLM-fused CS bots** — AI content factory, smart review replies, selling-point gen, campaign scripts, “Xiao Le”; learn shop chat history into reply libraries; knowledge-base customization for consumer/internal bots.
2.  **Omni-platform CS** — instant response for conversion windows; overseas **ChatPlusAI** for multi-store/multi-platform unify, smart routing, review/refund one-tap, agent KPIs.
3.  **CRM / AI marketing** — audience tiers, AI recommend, new-order / repurchase / win-back / promo plays; AI marketing copy; “Lingxi” product AI analysis; multilingual full-funnel VOC insight for assortment.
4.  **Quality inspection “Yan Shen”** — deep learning on sessions for CS compliance + opportunity mining.
5.  **Ticket RPA** — digitize messy workflows; raise throughput.
6.  **Intelligent voice outbound** — scaled, scenario-based calling for conversion.

**Four capability pillars:** (1) stronger algorithms — 10B-param foundation on hundred-million-scale real chat data; (2) engineering — 8 consecutive Double 11s, ~10k QPS peaks; (3) productization — CS / CRM / RPA / phone bots, early 2023 LLM-into-e-commerce AIGC features; (4) ops — model tuning + dedicated merchant advisors.

AI 1.0: scaled NLP into e-commerce CS; 2016 first anthropomorphic CS bot on Taobao/Tmall (today’s human–machine Copilot pattern). AI 2.0: from 2020 co-pushed generative pretrain with Alibaba Cloud; early 2023 among China’s first Chinese industry LLMs with closed tech→product→sales loop.

## Customer cases

**Feisuo RPA:** daily-goods merchant, 70+ stores, 4 after-sales staff → bots do 80–90% of work; one human + bot; multi-store switch / auto-verify / reject refunds / messaging automated; other 3 staff moved to pre-sales; ~0 error rate.

**CRM:** well-known Korean skincare brand, AOV ¥700+, annual sales ¥500M. Pain: big-promo price sensitivity, need to recall past buyers. After Leyan CRM on twice-monthly Juhuasuan campaigns: repurchase **+6%**, LTV **+31%**, GMV **+20%**.

_Partner welcome page imagery — attach on ingest (4 images)._

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Editorial English edition published on UniqueCapital: https://ffcap.cn/en/research/20240527a06pr000
On-site reading page: https://ffcap.cn/en/research/20240527a06pr000