---
title: "Unique Friend | Dudao Tech CEO Zhang Wenhao: How AI Agents Lift Consumer Interaction and Conversion"
author: "Unique Research"
sourcePublication: "Unique Research (FFCAP English library)"
originalPublishedAt: "2024-09-09T16:00:00+08:00"
canonical: "https://ffcap.cn/en/research/20240909a05gll00"
source: "https://ffcap.cn/en/research/20240909a05gll00"
language: "en"
cnSourceUrl: "https://view.inews.qq.com/a/20240909A05GLL00"
---

# Unique Friend | Dudao Tech CEO Zhang Wenhao: How AI Agents Lift Consumer Interaction and Conversion

_Unique Research · Insight / Unique Friend Q&A · September 9, 2024 · Guest: Zhang Wenhao, Founder & CEO, Dudao Technology (独到科技) · Talk: “How AI Agents Lift Consumer Interaction & Conversion” at GITA AI+ 1st AI-Empowered Marketing Ops Forum, Sep 26 (Thu)_

AIGC is becoming a growth engine in marketing. AI agents — personalized recommendations, automated campaigns, higher engagement — sharpen purchase decisions and give brands a competitive edge on precision and speed. Zhang’s talk digs into AI digital employees for growth and where the trend goes next.

## Product

**Core:** industry-model-based **AI digital employees**. Thesis: the field has moved from foundation-model capability into the deep water of real industry enablement — general chat is fine; specific industries and scenes still under-serve. Dudao builds digital humans on industry playbooks + rules on top of LLMs, matching what enterprises actually need.

**Analogy:** the LLM is the phone OS; industries need their own apps. Examples: _smart tour companion_ — pre / in / post-trip help like a local who solves problems in real time; _super salesperson_ — not only passive Q&A but semantic inference that flips passive→active product/promo pitching. Stack = foundation knowledge + enterprise user analytics + proprietary content → highly personified AI staff. Slogan shift: from “MAKE WORK AI” to **“MAKE AI WORK”** — real cost and efficiency value for customers and their customers.

## Marketing essence & four consumer traits

Marketing is delivery with the user — strategy, execution, and interaction together. AI’s gift is better experience; the endgame is user satisfaction and higher-ROI paths.

Four demand traits across industries: **(1) Anytime** — requests at any hour; empty human seats kill UX. **(2) Instant** — users want answers now; delay kills UX. **(3) Help-seeking** — many lack a good solution themselves; unprofessional guidance kills UX. **(4) Broad** — needs span industries/knowledge systems; thin knowledge kills UX.

AI trained on industry depth can become an expert faster and invent scenes humans can’t scale — e.g. AI guide + AI travel photography that composites solo shots in crowded spots and builds journals; AI super-sales that stay online 24/7 and take conversation lead when semantics say so.

## Humans, VR, and the marketer’s job

AI does not replace people; it takes repetitive necessary work and frees creativity. Marketers should return to experience that exceeds expectation, rebuild scenes, and pick steps AI can do as well or better — train AI into a service expert and use AI-only tricks (auto photos/journals) so consumers treat AI as friend and servant with precise personalization.

**Watch:** VR/AR — short, high-stimulus products (VR home tours, try-on, VR scenic spots like Dunhuang) intersecting AI; and precise audience content production/output by product positioning.

_Note (from CN close): limited free tickets for the AI-marketing forum via comment interest._

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Editorial English edition published on UniqueCapital: https://ffcap.cn/en/research/20240909a05gll00
On-site reading page: https://ffcap.cn/en/research/20240909a05gll00