---
title: "Welcome Shulex as a Unique Partner"
author: "Unique Research"
sourcePublication: "Unique Research (FFCAP English library)"
originalPublishedAt: "2024-09-25T17:15:00+08:00"
canonical: "https://ffcap.cn/en/research/20240925a06o9x00"
source: "https://ffcap.cn/en/research/20240925a06o9x00"
language: "en"
cnSourceUrl: "https://view.inews.qq.com/a/20240925A06O9X00"
---

# Welcome Shulex as a Unique Partner

_Unique Research · Partner · September 25, 2024_

Unique Research welcomes **Shulex (杭州数里行间科技有限公司)** as a Unique Partner — a global LLM-application company shipping AI customer service and consumer-insight solutions for brands.

## About Shulex

Core team from DingTalk, Baidu, Taobao, Microsoft, NetEase, and peers. Offices in Silicon Valley, Tokyo, Hangzhou, Beijing, Shenzhen, Changsha. Serving **~300,000 users** globally; enterprise customers include Anker Innovations, Panasonic, Bosch, and others.

Three years into customer-experience depth: from **VOC consumer insight** to **AI CS bots** — an all-in-one CX platform that drives product with VOC and supports service with AI bots, putting AI into real work scenes for brand growth.

## Core products

**1\. Shulex AI CS bot** — learns the enterprise knowledge base into a dedicated bot; multilingual + copy optimization; custom complex complaint handling and product recommendations; one-click integrate to Zendesk, Gmail, Amazon CS hubs, and more. With LLMs, bots already approach junior human CS: from rigid scripts to emotion/intent recognition and precise answers.

**2\. Shulex VOC** — helps Amazon sellers hear real consumer voice. Consumer insight + product-attribute analysis via AI and Shulex’s review-analysis model — one-click insight reports per ASIN.

**3\. Consumer insight report** — no shop binding required; keyword or ASIN search; multi-ASIN reports; own products or Amazon all-site ASINs. Covers personas, use scenes, star-rating drivers, product experience, purchase motives, unmet needs, competitive analysis, review voice — cutting time on data cleanup, comparison, and highlight/painpoint mining for selection, R&D, and marketing.

## Benchmark cases

**Anker Innovations:** AI on first-email reply and email assist — CS department ~**150 hours/week** efficiency gain; **92%** of issues resolved within 5 dialogue turns; overall message reply rate **95%**; ~**70%** of human work covered. Product docs, detail pages, and history tickets → dedicated KB; category/scene training; SOP integration across email, chat, phone, livestream — full-chain service-bot loop.

**Yuanren Tech (猿人科技):** **65%** of routine inquiries auto-handled (≈4 of every 10 messages); complex 6 need humans — frees agents for higher-value work; ~**40%** labor-cost savings with dual lift in speed and quality.

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Editorial English edition published on UniqueCapital: https://ffcap.cn/en/research/20240925a06o9x00
On-site reading page: https://ffcap.cn/en/research/20240925a06o9x00