---
title: "Unique Interview | Yiliang Tech CEO: AI Sales’ Biggest Win — Bosses No Longer Held Hostage by Top Reps"
author: "Unique Research"
sourcePublication: "Unique Research (FFCAP English library)"
originalPublishedAt: "2024-10-29T16:00:00+08:00"
canonical: "https://ffcap.cn/en/research/20241029a067u800"
source: "https://ffcap.cn/en/research/20241029a067u800"
language: "en"
cnSourceUrl: "https://view.inews.qq.com/a/20241029A067U800"
---

# Unique Interview | Yiliang Tech CEO: AI Sales’ Biggest Win — Bosses No Longer Held Hostage by Top Reps

_Unique Research · Interview · October 29, 2024_

Guest: **Gao Hui**, CEO, Yiliang Tech (亿量科技) — AI sales management for high-volume lead businesses. Quote: overseas AI sales-management is hot; China budgets tighten → must manage customers and teams. SMBs once ran mid/small accounts on guanxi; now bosses ask: “Can you monitor whether my people are actually working?” — product-market fit.

## Product

Serve firms whose reps convert leads via phone/WeChat on ~¥3–4k base salaries. After purchase, leads die from slow follow-up, weak talk tracks, or CRM non-entry — acute in education, home reno, real estate. Core: when a call/chat ends, AI auto-analyzes and records so managers aren’t stuck waiting for manual CRM. Thousands of customers since LLM product launch May 2023; founder’s 10+ years in SMB CRM / outbound SaaS.

## Where AI reshapes the funnel

1.  **Per-customer observability** — intent, concerns, churn risk, auto-alerts; OA integration; full customer files without manual upkeep.
2.  **Rep assist + management visibility** — see top-rep dialogues; lift weak skills; soft accountability (reps know the system watches).
3.  **Capability lift** on four skills: record, analyze, follow-up, talk track — critical when average online/phone sales education is below junior college.
4.  **Management without listening to every recording** — intent grades, tags, churn risk pushed to phone/DingTalk.

Human–machine split: machines record/analyze/QA; humans still own negotiation, close, and live room control (zero-latency natural voice replacement not there yet). Full replace already works for QA roles.

## Privacy & packaging

Listed-company deployments: enterprise-recorded audio, desensitized; analysis keyed to IDs not identities; disclose third-party analysis in customer agreements. Positioning: complement or embed — full SaaS (CRM + outbound + AI) for SMBs (AI billed; CRM/outbound free) or API pages into existing CRM so habits unchanged → higher renewal. Sell to owners/managers first; don’t fight rep nature by forcing self-policing tools.

## Legacy problem AI can fix

Boss–top-rep “hostage” dynamics; reps claim personal ownership of hard-won leads; tools that brand “prevent reps from taking customers” poison culture. AI lets reps handle more accounts accurately without extra logging labor — accuracy claimed near-best-in-class — while giving bosses the customer/people visibility they need. Moat: tens of billions of minutes of real sales audio across ~100 industries; industry-specific extract schemas (education: decision-maker parent, grades, prior courses; reno: new/old home, area, style, family dynamics) via small language models rather than one generic open model.

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Editorial English edition published on UniqueCapital: https://ffcap.cn/en/research/20241029a067u800
On-site reading page: https://ffcap.cn/en/research/20241029a067u800