Unique Research · Insight / Earnings · June 30, 2022 · Full rewrite — not a stub
NYSE:CXM FY2021 (YE Jan 31; first annual post Jun 23’21 IPO): rev $492–493M (+27.3% YoY; 3yr +51.8%), GM 70.0% (+8pp vs 3yrs), NI −$111M (loss widened). Sub $428M (~87% mix) / professional services $65M. Customers 1,166 (+15%); $1M+ ACV logos 82 (+26%); NRR 119.8% (+1.4pp). Top-10 = 19% of sub; avg sub/customer ~$367k; 60+ countries, 100+ languages. Mkt cap ~$2.69B (Jun 30’22, $10.40). CXM TAM >$60B cited. Charts in CN images — attach on ingest.
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