Unique Research · Insight / Unique Friend Q&A · January 22, 2024 · Guest: Luo Yujin, GM, Big Data Center, Chando Group (自然堂)
Inventory type remains insight (Unique Friend series — not partner welcome).
Guest
Chando Group is a leading China digitally driven multi-brand beauty company founded in Shanghai in 2001 — brands include Maysee (美素), Chando, Botanical Wisdom, Spring & Summer, PERFECT DIARY-related lines cited in CN as 珀芙研, ASSASSINA, and others — with 40,000+ retail points, ~5,000 employees, and 60,000+ industry-chain workers.
Luo Yujin — PhD in neural-network engineering, Institute of Semiconductors, Chinese Academy of Sciences (2001); Lenovo Research (smart-device networking, 10+ patents); Alibaba from 2013 on early “Imperial Kitchen,” Brand Data Bank, and Strategy Center big-data teams; left to found in 2017; joined Chando in 2021 to build “one inventory,” data middle platform, and smart marketing — a digital system spanning production delivery, sales delivery, and intelligent marketing.
Q&A
1. 2023 LLM / GenAI scenes and results?
Chando aims to be China’s #1 and a world-leading tech beauty company. It adopted ChatGPT, Ernie Bot, Midjourney and peers early, and built in-house products — content middle platform, “Ask-data GPT,” knowledge base — to create content and fetch information/data faster, with clear productivity lifts.
2. New opportunities for brands?
Automation, personalization, creativity, precision, and scalability. Chando already uses AI outbound calling, AI drawing, AI knowledge base, and data acquisition for incremental growth. As the stack matures: better consumer insight and trends, higher product/service quality, and more personalized operations. Beauty brands should explore aggressively.
3. What matters when buying AI tools?
Three goals: efficiency, cost cut, revenue lift. Prefer usability so tools actually spread. Data security is non-negotiable — training often needs owned consumer/skin data; leakage into foundation models must be prevented.
4. Internal stance and adoption?
As a digital-transformation leader in beauty, Chando embraces LLMs: fast tool rollout plus multi-round all-staff training. Still cautious — models iterate fast; avoid wrong bets mid-exploration.
5. Challenges in brand AI transformation?
Speed of model change forces faster transformation. Challenges span tech capability, org/talent, user habits, regulation, and investment cost — need coordinated responses.
6. Remaining gaps in LLMs / GenAI?
Far from mature: too few excellent models, uneven capability, accuracy/stability still climbing, limited scenes — even fewer true enterprise-grade apps. B2B needs efficiency and precision, security, and usability. Long road ahead.
1 CN image; attach on ingest. Signup CTA in CN omitted.
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