Unique Research · Partner · September 25, 2024
Unique Research welcomes Shulex (杭州数里行间科技有限公司) as a Unique Partner — a global LLM-application company shipping AI customer service and consumer-insight solutions for brands.
About Shulex
Core team from DingTalk, Baidu, Taobao, Microsoft, NetEase, and peers. Offices in Silicon Valley, Tokyo, Hangzhou, Beijing, Shenzhen, Changsha. Serving ~300,000 users globally; enterprise customers include Anker Innovations, Panasonic, Bosch, and others.
Three years into customer-experience depth: from VOC consumer insight to AI CS bots — an all-in-one CX platform that drives product with VOC and supports service with AI bots, putting AI into real work scenes for brand growth.
Core products
1. Shulex AI CS bot — learns the enterprise knowledge base into a dedicated bot; multilingual + copy optimization; custom complex complaint handling and product recommendations; one-click integrate to Zendesk, Gmail, Amazon CS hubs, and more. With LLMs, bots already approach junior human CS: from rigid scripts to emotion/intent recognition and precise answers.
2. Shulex VOC — helps Amazon sellers hear real consumer voice. Consumer insight + product-attribute analysis via AI and Shulex’s review-analysis model — one-click insight reports per ASIN.
3. Consumer insight report — no shop binding required; keyword or ASIN search; multi-ASIN reports; own products or Amazon all-site ASINs. Covers personas, use scenes, star-rating drivers, product experience, purchase motives, unmet needs, competitive analysis, review voice — cutting time on data cleanup, comparison, and highlight/painpoint mining for selection, R&D, and marketing.
Benchmark cases
Anker Innovations: AI on first-email reply and email assist — CS department ~150 hours/week efficiency gain; 92% of issues resolved within 5 dialogue turns; overall message reply rate 95%; ~70% of human work covered. Product docs, detail pages, and history tickets → dedicated KB; category/scene training; SOP integration across email, chat, phone, livestream — full-chain service-bot loop.
Yuanren Tech (猿人科技): 65% of routine inquiries auto-handled (≈4 of every 10 messages); complex 6 need humans — frees agents for higher-value work; ~40% labor-cost savings with dual lift in speed and quality.
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