Unique Research · Unique Partner · May 27, 2024
2024 is the commercialization year for AIGC. To deepen support for AIGC startups, Unique Capital and Unique Research launched the Unique Partner Network (UPN). We will keep introducing partners through Unique Research.
About Leyan Technology
Leyan Technology, founded April 2016, is a leading AI solutions provider whose mission is “lead AI technology, create customer value,” landing commercial AI across industries.
In e-commerce it offers an AI SaaS + full-funnel digitalization stack: omni-channel intelligent CS bots, intelligent CRM, intelligent ticket RPA, intelligent voice outbound, and overseas e-commerce ops — covering consult → new-customer conversion → repurchase. In May 2023 it shipped a self-built foundation model plus industry LLM stack for retail, healthcare, finance and more. Leyan now serves 60,000+ merchants and has reached end buyers hundreds of millions to billions of times.
R&D is ~30% of headcount, led by founder & CEO Dr. Shen Libin (Penn; first Chinese winner of ACL Best Paper) and a top NLP/engineering bench.
Awards (selected)
- Shen Libin — 2023 AI Industry Innovation Top 10 Outstanding Figures; 2023 Sci-Tech Pioneer “Future Digital Intelligence Leader”
- Jiazi Guangnian “Star 20: 2023 China AI Application-Layer Innovators”
- EqualOcean AIGC Application Scenario Innovation TOP50
- Taobao/Tmall DIGITAL Lab AIGC-assisted e-commerce ops incubator
- WISE2023 Future Business King — AI annual enterprise; Ebang Future Retail digitalization award; Yangtze Delta Digital Top 100 case; ChinaVenture 2023 Sharp 100
Products & advantages
AI SaaS + full e-commerce chain, GPT-augmented to multiply human efficiency:
- LLM-fused CS bots — AI content factory, smart review replies, selling-point gen, campaign scripts, “Xiao Le”; learn shop chat history into reply libraries; knowledge-base customization for consumer/internal bots.
- Omni-platform CS — instant response for conversion windows; overseas ChatPlusAI for multi-store/multi-platform unify, smart routing, review/refund one-tap, agent KPIs.
- CRM / AI marketing — audience tiers, AI recommend, new-order / repurchase / win-back / promo plays; AI marketing copy; “Lingxi” product AI analysis; multilingual full-funnel VOC insight for assortment.
- Quality inspection “Yan Shen” — deep learning on sessions for CS compliance + opportunity mining.
- Ticket RPA — digitize messy workflows; raise throughput.
- Intelligent voice outbound — scaled, scenario-based calling for conversion.
Four capability pillars: (1) stronger algorithms — 10B-param foundation on hundred-million-scale real chat data; (2) engineering — 8 consecutive Double 11s, ~10k QPS peaks; (3) productization — CS / CRM / RPA / phone bots, early 2023 LLM-into-e-commerce AIGC features; (4) ops — model tuning + dedicated merchant advisors.
AI 1.0: scaled NLP into e-commerce CS; 2016 first anthropomorphic CS bot on Taobao/Tmall (today’s human–machine Copilot pattern). AI 2.0: from 2020 co-pushed generative pretrain with Alibaba Cloud; early 2023 among China’s first Chinese industry LLMs with closed tech→product→sales loop.
Customer cases
Feisuo RPA: daily-goods merchant, 70+ stores, 4 after-sales staff → bots do 80–90% of work; one human + bot; multi-store switch / auto-verify / reject refunds / messaging automated; other 3 staff moved to pre-sales; ~0 error rate.
CRM: well-known Korean skincare brand, AOV ¥700+, annual sales ¥500M. Pain: big-promo price sensitivity, need to recall past buyers. After Leyan CRM on twice-monthly Juhuasuan campaigns: repurchase +6%, LTV +31%, GMV +20%.
Partner welcome page imagery — attach on ingest (4 images).
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